ANNOUNCEMENT: We will be performing a Scheduled Maintenance from December 30 – January 6th, 2022. Shop before 11:00 am PST on December 30th for orders to be processed and shipped.

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FAQ’s

CANADA'S MOST TRUSTED MAIL
ORDER MARIJUANA DISPENSARY

In the current online shopping landscape, the number of online Mail Order Marijuana Dispensaries is growing rapidly. However, it can be challenging to determine which online dispensary to trust. It is essential to be cautious of overnight websites, as they may not be reputable.

At EZ Weed Online, we have invested significant effort in building a strong online presence to make you feel comfortable and secure in your transactions with us. Our dedicated team is committed to ensuring you are fully satisfied with your order and overall experience. We prioritize quality, safety, and discretion in all of our operations, and we strive to maintain open and transparent communication with our valued customers.

We currently only accept payments via E-transfer. 

Canada Post no longer offers “Signature Required” and has implemented a Knock, Drop, and Go approach. Instead of requiring a signature upon delivery, Canada Post employees will ring or knock, choose the safest location to leave the parcel, and then proceed to the following address. Therefore, we ask that you or someone be available to receive the package safely. Thank you for your understanding and cooperation.

To process a refund request, please include the following photos of all items you have received, including a picture of: 

  • the package,
  • the shipping label,
  • and the packing slip.

Please ensure that the photo of the packing slip and the label is legible and unobstructed, as we reserve the right not to process claims with illegible information. Please send the images, along with your ORDER NUMBER, to [email protected]. We appreciate your cooperation.

At EZ Weed Online, we understand the importance of receiving your package promptly and securely. If your order is not delivered within three days of the expected delivery date, we will contact Canada Post to initiate a trace on your package. This process may take up to an additional five business days.

If Canada Post deems the package “unrecoverable,” we will send a one-time replacement of your order free of charge.

However, if Canada Post reports that the package was successfully delivered but was not received, we will be unable to replace the order. We advise our customers to check the expected delivery date and accuracy of the address provided.

Please note that all shipments are packaged discreetly and vacuum-sealed to maintain the contents’ confidentiality. Thank you for choosing EZ Weed Online for all your cannabis needs.

Currently, we only accept Interac E-transfer as the payment method for orders. You must have an online banking setup with a Canadian bank or credit union to use this payment method.

Upon placing your order, you will receive an Order Confirmation Email that contains payment instructions. We appreciate your understanding as we strive to provide secure and convenient payment options for our customers.

We offer Xpresspost as the shipping method for all of our orders. The standard rate is $25.00 for all domestic orders under $149.00. We offer free shipping on all orders over $149.00.

Please allow 1-2 days for order processing and an additional 1-3 business days for delivery. However, please allow up to 5 business days for delivery for remote parts of Canada.

We recommend using your real name when placing an order, as this will help ensure that you can receive the delivery. If you are not present to accept the package, Canada Post will leave a “For Pick Up” slip and ask you to retrieve it from a nearby post office. However, please note that if your identification does not match the name on the parcel, Canada Post will not be able to release the package. We advise customers to provide accurate and current information when placing their orders to avoid any inconvenience.

All orders will immediately receive a tracking number. The tracking information may not be available after receipt and can take until the end of the business day for the information to be available.

In some cases, they may be unexpected delays in shipping due to weather, inaccurate shipping information, or other unforeseen variables. Should your package be delayed beyond three days of expected receipt, please contact us by replying to your Order Confirmation email or by emailing us at [email protected].

In the rare event that you notice your package is en route to the wrong city based on the Canada Post tracking website, it may be due to errors in the input. Postal codes are manually entered into the system and can cause routing errors and delays of 1-2 days.

If you encounter this issue, we recommend allowing two days as the package is rerouted to the correct address. If you do not see any changes in the tracking information, please contact us, and we will follow up with Canada Post on your behalf.

Thank you for your understanding and patience in this matter.

At our company, we prioritize the quality of our products and service. We carefully select our suppliers and growers from reputable sources to guarantee this, and by doing so, we can assure our customers that they receive only the highest quality products.

Trust is a fundamental aspect of our business, and we understand that it must be earned through our actions and commitment to quality service. At EZ Weed Online, we have invested significant effort in building a strong online presence to make you feel comfortable and secure in your transactions with us. Our dedicated team is committed to ensuring you are fully satisfied with your order and overall experience. We prioritize quality, safety, and discretion in all of our operations, and we strive to maintain open and transparent communication with our valued customers. We appreciate your trust in our services and look forward to serving you with excellence.

To create an account on EZ Weed Online, you must be a resident of Canada and over the age of 19. The process is simple and free of charge. You can create an account while placing your first order, or you can click here to sign up. Once you have an account, you can place orders, track your shipments, and view your order history. We value your privacy and ensure your personal information is kept secure and confidential. If you have any questions or concerns, please do not hesitate to contact our customer service team.

To purchase medical marijuana from us at EZ Weed Online dispensary, you must meet the following criteria:

  • You must be a resident of Canada.
  • You must be over the age of 19.

We take these requirements seriously and do not make any exceptions. Our team is committed to providing high-quality medical marijuana products and services to qualified clients safely and discreetly. If you have any questions about our eligibility criteria or the medical marijuana purchasing process, please feel free to contact us.